Refund policy –  terms

Guerrilla Approach will provide you with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.

 

DEFINITIONS

The following words or phrases have the meaning shown below wherever they appear in bold on this page.

You/Your/Yourself – A person who has made a booking alone or as part of a group with us.

Doctor – A qualified medical practitioner registered with a recognized professional body. A doctor cannot be you or a member of your immediate family.

Emergency Services – The Police, Fire and Rescue Service or Emergency Medical Services.

Booking/Booked Event – The pre-planned and pre-booked service(s)/event(s)/ticket(s) including booking and service fees transacted with us by you.

Group – Any number of people who have made a booking with us with Booking Refund Protection in the same transaction.

Illness – A physical or mental condition confirmed by a doctor that prevents you from attending the booked event.

Immediate family – Your husband, wife, partner, civil partner, parent, child, brother, or sister.

Injury – A bodily injury confirmed by a doctor that prevents you from attending the booked event.

Ticket – A non-refundable, authorized ticket that was purchased from us where Booking Refund Protection has been purchased at the same time as purchasing the Ticket(s).

We/Us/Our – The booking vendor with whom you made the booking.

 

WHAT WILL WE REFUND?

We will refund you the cost of your booking if you contact us 30 days prior to the booked event. You will incur a restocking fee.

 

We will refund the cost of your booking if you are unable to attend a booked event regardless of notification 30 days prior to the booked event due to:

  • the death, injury, or illness happening to you, a member of your immediate family or any person(s) in the group due to attend the booked event with you;
  • the mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event;
  • jury service which you were unaware of at the time of the booking;
  • burglary or fire at your residence in the 48 hours immediately before the booked event that required the attendance of the emergency services;
  • you being summoned to appear at court proceedings as a witness which you were unaware of at the time of the booking;
  • you being a member of the armed forces and being posted overseas unexpectedly;
  • adverse weather including snow, frost, fog or storm where the Police services or other Government agency have issued warnings not to travel. You must provide confirmation of relevant road closures from the Police or the relevant Government agency;
  • you being relocated permanently for work by your employer at the time of booking more than 100 miles from the booked event which you were unaware of at the time of booking or you are unexpectedly made compulsory redundant.

WHAT WILL WE NOT REFUND?

We will not provide a refund where:

  • you cannot provide a doctor’s report for injury or illness;
  • you cannot return all unused tickets or vouchers forming part of the booking;
  • you cannot provide evidence of the unused tickets when applying for a refund;
  • you decide not to attend a booked event other than for a reason included within this Refund Policy;
  • in our reasonable opinion, you did not allow sufficient time to travel to a booked event;
  • you carry out a criminal act which prevents you attending a booked event;
  • you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement;
  • you submit your refund request more than 45 days after the booked event;